Built for precision
White Glove engagements are executed by a network of trained anonymous auditors across Nairobi — none of whom are known to your staff or operation. That's what makes the intelligence real.
"Our auditors are not consultants who walk in with clipboards. They are trained professionals who sit at your tables, order from your menu, pay your bills — and see everything your staff do when they believe no one is watching."
Josephine built her craft in America's most demanding hospitality environments — the equivalent of Michelin-starred operations in Europe. She worked at James Beard Award-recognised Bluebeard Restaurant and high-volume corporate dining at Yard House in Indianapolis, where she consistently generated USD 2,500+ in section revenue per shift.
Returning to Nairobi, she identified a gap no one had filled: East Africa had no anonymous, floor-level performance intelligence service. She built White Glove to close it — combining the diagnostic rigour of US hospitality standards with deep understanding of the East African market.
Josephine leads every engagement personally — from the anonymous visit through to the floor training that follows it.
Lynette brings academic rigour and sharp observational instinct to every White Glove audit. A graduate of Strathmore University's highly regarded Hospitality Management programme, she combines formal training in service standards, operations and guest experience with a natural aptitude for field intelligence.
As a Field Auditor, Lynette conducts anonymous mystery guest visits with precision — documenting every service touchpoint, interaction and operational detail with the kind of methodical eye that turns observation into actionable intelligence.
Her work ensures that every White Glove report reflects not just what happened, but exactly what it means for the business.